Cooperative Bank of Kenya Internet Banking: How to Register, Login, Services, and Contacts 2024

The Cooperative Bank of Kenya stands as a beacon of innovation and technology in the banking sector of Eastern Africa. Since its establishment in 1965, the bank has consistently embraced advancements to make banking a seamless customer experience. The introduction of Internet banking and mobile banking applications has revolutionized how customers interact with the bank. This article explains the Internet and mobile banking registration process, highlights the services offered, and provides essential contact information.

Requirements for Registering on the Online Banking Platform

To access the Cooperative Bank of Kenya's online banking services, an active account with the bank is essential. If you are an existing customer, you will need the following details to sign up for Cooperative online banking:

1. Full name
2. Mobile phone number
3. Date of birth
4. Valid email address
5. National Identification Number
6. Country

These details are necessary for a seamless registration process.

How to Register for Cooperative Bank Internet Banking

Registering for Cooperative Bank's Internet banking is a straightforward process requiring some essential details. Before you begin, ensure you have an active account with the bank. Follow these steps to complete the registration:

1. Visit the Cooperative Bank's official website: https://www.co-opbank.co.ke/
2. Click on the "Internet Banking" option at the top right corner of the site.
3. Select "Personal Internet Banking."
4. Fill in the required information in the registration form, including your full name, date of birth, mobile phone number, email address, national identification number, and country.
5. Review the terms and conditions and accept them.
6. Enter your ATM card PIN and expiry date.
7. Receive a one-time password (OTP) on your mobile phone via SMS.
8. Enter the OTP code and confirm.
9. Choose a preferred username and password for your online banking account.
10. Set up security features for account verification.
11. Verify your account by clicking the link in the email sent by Cooperative Bank.

Logging In to Cooperative Bank Internet Banking

Once registered, logging in to your Cooperative Bank internet banking account is quick and easy:

1. Visit https://onlinebanking.co-opbank.co.ke/
2. Click on "Personal Internet Banking."
3. Enter your username and password.
4. Click the "Login" button to access your account.

Registering for Co-op Mobile Banking

Co-op Mobile Banking is facilitated through the Mcoop cash app, available for download from app stores. Here's how to register:

1. Download and install the MCO-OP CASH app on your smartphone.
2. Accept the necessary permissions for the app.
3. Launch the app and provide your mobile number, first name, second name, last name, ID/passport number, date of birth, and Co-op account number.
4. Receive an OTP on your mobile device for login verification.
5. Log in and change your PIN for security reasons.

Services Offered by Cooperative Bank Mobile Banking

The Mcoop cash app serves as a miniature bank at your fingertips, enabling a wide range of services, including:

• Sending money to any bank
• Checking your account balance
• Accessing Cooperative Bank of Kenya loans
• Buying airtime for any subscriber
• Transferring funds between accounts
• Withdrawing funds at Cooperative Bank ATMs or MCo-op agents
• Paying bills (DSTV, KRA, KPLC, etc.)
• Buying goods online
• Managing shares
• Transferring funds to mobile wallets like M-Pesa

Contact Information

For any inquiries or complaints related to Cooperative Bank services, you can reach out through the following methods:

• Website: https://www.co-opbank.co.ke/
• Online Banking Registration: https://retail-onlinebanking.co-opbank.co.ke/iportalweb/iRetail@1
• Customer Service: https://www.co-opbank.co.ke/contact-us
• Forgotten Username Recovery: https://retail-onlinebanking.co-opbank.co.ke/iportalweb/forgotUsername
• Forgotten Password Reset: https://retail-onlinebanking.co-opbank.co.ke/iportalweb/forgotPassword

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Conclusion

The Cooperative Bank of Kenya has embraced the digital era with its Internet banking and mobile banking platforms in a world driven by technology. These platforms offer unparalleled convenience, enabling customers to perform various banking transactions from the comfort of their homes. Whether you choose Internet banking accessed through the bank's website or mobile banking through the Mcoop cash app, Cooperative Bank ensures your transactions are secure and efficient. With myriad services available, from sending money to paying bills, Cooperative Bank's digital solutions cater to modern customers' needs.