Equity Bank Customer Care Numbers And Braches In Kenya For 2024
Looking for assistance from Equity Bank? Here are ways to connect with their customer care team easily.

Have you ever needed help with your banking services and weren't sure how to get it? It's a common situation, and that's where customer care comes in, especially for a renowned bank like Equity Bank. Known for its commitment to excellent service, Equity Bank stands out in the banking sector. But what makes their customer care so accessible and effective?
In this friendly and informative blog post, we're diving into the world of Equity Bank's customer care. We'll explore the various ways you can reach out to them, whether it’s a quick question or a more complex issue. Remember, good customer care is more than just answering calls; it's about connecting with customers and making their banking experience smooth and stress-free. So, whether you're a long-time client or new to Equity Bank, this guide will show you all the ways you can get in touch with their dedicated customer care team. Let’s get started!
READ ALSO: Stanbic Bank Internet Banking 2024: How To register,login and Services Available
Understanding Equity Bank's Customer Care System
At Equity Bank, customer service isn't just a department, it's a core philosophy that guides their interactions with customers. It's about building relationships, not just transactions. This philosophy is grounded in the belief that every customer deserves attention, respect, and effective solutions. Whether it's a simple account query or a complex financial matter, the bank's approach remains consistent: listen, understand, and provide the best possible solution.
For a bank that serves a diverse range of customers, including middle and low-income earners, this philosophy ensures inclusivity. It's crucial in today's fast-paced world, where banking needs vary widely among individuals. By prioritizing customer care, Equity Bank fosters trust and loyalty, essential elements in the banking sector.
Available Customer Care Channels
1. In-Person Visits to Equity Bank Branches
Physical interaction remains a vital part of customer service. You can visit any of the approximately 130 branches across Kenya for face-to-face assistance. These branches are equipped to handle a range of banking needs, from general inquiries to more specific financial advice. Plus, with their extended network of agents, accessing banking services becomes even more convenient for customers.
2. Phone Calls to Customer Care Desk
Quick and direct communication is key. That's why Equity Bank provides primary contact numbers – 0763063000 and 0763000000 – to connect you directly with their customer care team. This option is particularly useful for immediate assistance or when an in-person visit isn't feasible.
3. Equity Bank's Interactive 'Talk to Us' Webpage
Online platforms are increasingly popular for customer support. Equity Bank's 'Talk to Us' webpage allows you to submit queries online. Here's how it works:
- Enter your name and contact details.
- Choose the type of incident, product, and category.
- Type your question and attach documents if needed.
- Hit submit and wait for a prompt response.
4. Engaging through Social Media Platforms
Social media offers a more relaxed way to connect. Equity Bank is active on platforms like Facebook, Twitter, and Instagram. This channel is especially appealing to the tech-savvy generation who prefer quick, informal interactions.
5. Equity Bank's Chatbot (EVA)
Embracing technology to enhance customer service. EVA, the Virtual Assistant chatbot, is available on WhatsApp, Facebook Messenger, and Telegram. This 24/7 service is ideal for answering frequently asked questions and providing automated assistance.
6. Traditional Methods (Letters, Emails)
Sometimes, the old ways are still relevant. Writing a letter or sending an email to info@equitygroupholdings.com are traditional yet effective means of communication, especially for detailed inquiries or official documentation.
Practical Guide to Contacting Equity Bank Customer Care
Navigating the customer care system of a bank can sometimes feel overwhelming. But don't worry, we've got you covered with this easy-to-follow guide. Let's break down how you can contact Equity Bank's customer care team, ensuring you get the help you need, when you need it.
Step-by-Step Guide to Accessing Customer Care
Contacting via Phone
Quick and direct, phone calls are often the go-to method. Here’s how to use it effectively:
- Dial the numbers: For immediate response, dial 0763063000 or 0763000000. These numbers connect you directly to the customer care team.
- Prepare your details: Have your account information ready. This makes the process smoother and helps the representative assist you more efficiently.
Using the 'Talk to Us' Webpage
An online alternative for detailed inquiries. To use this service:
- Visit the webpage: Navigate to the 'Talk to Us' section on the Equity Bank website.
- Fill in the form: Provide your details, select the relevant categories, and describe your issue or query.
- Submit and await response: After submission, a customer care representative will get back to you.
Engaging through Social Media
For the modern, connected customer. Here’s how you can use it:
- Reach out on platforms: Send a message via Facebook, Twitter, or Instagram.
- Be clear and concise: Describe your query briefly. This helps in getting a faster response.
Using the Chatbot (EVA)
Technology at your service. To interact with EVA:
- Choose your platform: Access EVA through WhatsApp, Facebook Messenger, or Telegram.
- Follow the prompts: EVA will guide you through a series of questions to address your concerns.
Traditional Letter Writing or Email
For detailed and official communication. You can:
- Write a letter: Address it to the head office or your local branch.
- Send an email: For a quick electronic option, email info@equitygroupholdings.com.
List of Key Contacts and Branches In Nairobi
Having a list of key contacts and branch addresses at your fingertips can be incredibly helpful. Below is a detailed list of important numbers and locations:
1. Equity Bank, head office
Upper Hill, Equity Centre
Phone: +254763026000
2. Equity Bank, Corporate
Fourways Towers, 4th-floor
Phone: 0202262023
3. Equity Bank, Muindi Mbingu
Muindi Mbingu Street
Phone: 0763063000
4. Equity Bank, Tom Mboya
Tom Mboya Street
Phone: 0202744000
5. Equity Bank, Kenyatta University
Kenyatta University, main campus
Phone: 020 2744000
6. Equity Bank, Githurai
Ngumba Road, near Kassmatt Building
Phone: 020 2357603
7. Equity Bank, Kasarani
Phone: 0763 068118
8. Equity Bank, Garden City
Garden City Mall
Phone: 0763 068175
9. Equity Bank, Ridgeways
Ridgeways Mall
Phone: 0763 068134
10. Equity Bank, Kayole
Spine Road, near former D.O’s office
Phone: 020 2744000
11. Equity Bank, Westlands
Phone: 020 2744000
12. Equity Bank, Enterprise Road
Phone: 020 2744000
13. Equity Bank, Buruburu
Near Uchumi Supermarket
Phone: 020 2744000
14. Equity Bank, Donholm
Along Outering Road
Phone: 020 2744000
15. Equity Bank, Kariobangi
Phone: 020 2744000
16. Equity Bank, Eastleigh
Eastleigh, Second Avenue
Phone: 020-2400548/9, 0745545343
17. Equity Bank, Mama Ngina
Mama Ngina Street
Phone: 020 2744000
18. Equity Bank Karen, Supreme Centre
Phone: 0763 068162
19. Equity Bank, Karen
Phone: 0702 914904, 020 2318768
20. Equity Bank, Kangemi
Kangemi Market
Phone: 020 2744000
21. Equity Bank, Ngara
Ringroad, Ngara roundabout
Phone: 0716 336710
22. Equity Bank, Kahawa House
Haile Selassie Avenue
Phone: 020 2744000
23. Equity Bank, Nairobi West
Jamia Mosque
Phone: 020 2744000
24. Equity Bank, Lavington
Phone: 0763 068141
25. Equity Bank, Bima House
Phone: 020 318122
26. Equity Bank, Gikomba
Phone: 020 2357506, 020 2357533
27. Equity Bank, Industrial Area
Along Sekoni Road
Phone: 020 3545303
28. Equity Bank, JKIA
Cargo Village, North Airport
Phone: 0736 560005
29. Equity Bank, Kawangware
Dagoretti Road
Phone: 020 2105476
30. Equity Bank, Pinnacle Centre
Phone: 020 2114147
31. Equity Bank, Kenyatta Avenue
Phone: 020 2322432/33
32. Equity Bank, Moi Avenue
Shankar Dass House
Phone: 020 2250058/52
33. Equity Bank, Community
NHIF Building
Phone: 020 2744000
34. Equity Bank, KNUT House
Mfangano Road
Phone: 020 2744000
35. Equity Bank, Embakasi
Taj Mall
Phone: 0763 068148
36. Equity Bank, Kitengela
Milele Plaza, Prisons Road
Phone: 020 2181300
37. Equity Bank, Industrial Area
Tanga Road
Phone: 0203545303
38. Equity Bank, OTC Branch
Racecourse Road
Phone: 0763 063000
39. Equity Bank, Kimathi Way
Phone: 020 2744000
40. Equity Bank, Ruiru
Phone: 020 2744000
41. Equity Bank, Kikuyu
Phone: 0738-394654, 020-2642476
42. Equity Bank, Ongata Rongai
Near Tuskys Supermarket
Phone: 020 3585238
43. Equity Bank, Ngong
Dialal Building
Phone: +254202357602
44. Equity Bank, Mombasa Road
Phone: 0763068108
45. Equity Bank, Kibera
Phone: 020 2744000
46. Equity Bank, Tea Room
Phone: 0729361796
Remember, each branch caters to different needs, so choose the one most relevant to your query.
READ ALSO: Step-by-Step Guide: Become a KCB Mtaani Agent in Kenya - Requirements, Process, and Earnings