HELB Contacts, Customer Care, Phone Numbers, Email, and Physical Offices in 2024

Are you a Kenyan student seeking financial assistance for your higher education? The Higher Education Loans Board (HELB) is here to help. Established in July 1995 by an Act of Parliament, HELB is a vital institution in Kenya's education landscape, providing sustainable finance to Kenyan students pursuing higher education. I will explore everything you need about HELB contacts, customer care, phone numbers, email addresses, and their physical offices in this article. Whether you're a current beneficiary, a prospective applicant, or someone looking to repay your loan, this article will be your ultimate resource.

Let us now get started.

What Is HELB?

Before we delve into how to contact HELB, let's take a moment to understand the organization and its mission. The Higher Education Loans Board was created to respond to Kenya's rising education costs. It operates as a state corporation under the Ministry of Education and is governed by a Board of Directors. The Chief Executive Officer and Board Secretary oversee the general policy and strategic direction of HELB.

1. Mission: To provide sustainable finance to Kenyans pursuing Higher Education through mobilization and prudent management of resources.
2. Vision: Universal financing for Kenyans pursuing Higher Education.

HELB plays a crucial role in empowering students to pursue their dreams. Over 1.23 million students have benefited from HELB, and the organization is on a path to grow significantly, with a target of reaching Kshs. 14 billion in 2030, up from Kshs. 4.8 billion in 2021. To cater to the needs of its diverse clientele, HELB has established various offices and channels for easy access.

HELB's Physical Offices

HELB has a physical presence in several locations across Kenya. Whether you want to make inquiries, apply for a loan, or seek assistance with loan repayment, you can visit one of these offices. Here is a list of some of the key HELB offices:

Head Office

• Location: Anniversary Towers, 19th Floor, University Way, Nairobi, Kenya.
• P.O Box: 69489-00400.

Student Service Centre

Location: Mezzanine One (M1) Floor, Anniversary Towers.

• Operating Hours: 8.00 am – 5.00 pm.
• Service Offered: Loan Disbursement Enquiries.

Customer Experience Centre

• Location: Ground Floor, Anniversary Towers.
• Operating Hours: 8.00 am – 5.00 pm.
• Service Offered: Loan Repayment, Compliance & Clearance, and HELB Jielimishe Loan Enquiries.

For those wondering about the HELB Mombasa office, it's conveniently located at the Huduma Center GPO near Tusky’s Ndigo.

Contact Centre

• Phone: 0711052000
• Email: contactcentre@helb.co.ke
• Operating Hours: 8.00 am – 5.00 pm.

HELB services are not limited to Nairobi; they are accessible countrywide through various Huduma Centres. Here's a list of some of the locations:

• Nairobi-GPO
• Machakos
• Mombasa
• Nakuru
• Eldoret
• Kisumu
• Kakamega
• Kisii
• Nyeri
• Embu
• Kitui
• Bungoma
• Lodwar
• Meru
• Thika
• Kitale
• Kericho
• Nandi
• Murang'a
• Garissa
• Narok
• Migori
• Chuka
• Kilifi
• Taita Taveta
• West Pokot
• Bomet
• And more

HELB services are also available through Cybercafes at select Huduma Centres, including City Square, Makadara, Kibera, Eastleigh, Baringo, Tana River, Busia, Elgeyo Marakwet, Homa Bay, Isiolo, Kajiado, Vihiga, Kirinyaga, Kwale, Laikipia, Lamu, Mandera, Wajir, Marsabit, Nyamira, Nyandarua, Samburu, Siaya, and more.

How to Contact HELB

Now that you know where HELB's physical offices are located, let's explore how you can contact HELB through various channels:

Phone Numbers

HELB has provided phone numbers for easy access to their services. You can reach them at:

• Telephone number: +254711052000
• Cellphone number: 0711052000

Whether you have inquiries about loan disbursement, repayment, compliance, or related matters, these phone numbers are your direct line to HELB's customer care.

Email Address

If you prefer electronic communication, you can contact HELB via email. The official email address for HELB customer care is contactcentre@helb.co.ke. Feel free to send your queries, concerns, or requests to this email address.

Huduma Centres

HELB services are conveniently available at various Huduma Centres across Kenya. You can visit the nearest Huduma Centre to access assistance with your HELB-related matters.

Loan Eligibility and Products

HELB offers a range of financial assistance products to support Kenyan students pursuing higher education. Here's an overview of the different groups of students eligible for HELB loans:

1. Diploma Students: Students pursuing vocational, technical, education, and training courses in recognized institutions are eligible for HELB loans.
2. Undergraduate Students: All university undergraduate students can apply for HELB loans. This category includes government-sponsored students, direct-entry students, and continuing education students.
3. Postgraduate Students: Students pursuing Ph.D. or Masters programs can also receive financing through HELB.

HELB also provides bursaries and scholarships to support undergraduate students in various fields of study. These programs' eligibility criteria and application requirements are available on the HELB official website.

HELB's Commitment to Education

HELB's commitment to providing financial support to Kenyan students pursuing higher education is unwavering. Through their various programs and accessible offices, they continue to empower students, making higher education more attainable and affordable. Whether you're looking for financial assistance or need assistance with loan-related matters, HELB is just a phone call, email, or visit away. As they strive to reach even greater heights in the coming years, HELB remains a valuable partner in pursuing the academic dreams of countless Kenyan students.

READ ALSO: How to Withdraw HELB Loans To Your M-PESA Number Easily

Final Thoughts

In conclusion, the Higher Education Loans Board (HELB) plays a pivotal role in ensuring that Kenyan students have access to the financial support they need for higher education. With a strong presence in Nairobi and various Huduma Centres nationwide, HELB is committed to assisting students throughout their academic journeys. Whether you're inquiring about loans, disbursements, repayments, or any other matter related to higher education financing, HELB's dedicated team is ready to help. As HELB continues to grow and expand its services, it remains a beacon of hope for students aspiring to achieve their educational goals in Kenya.