How to Get and Check the NSSF Statement Online in Kenya(Update 2024)

The National Social Security Fund (NSSF) is a crucial financial security measure for employed Kenyans, ensuring a reliable safety net post-retirement. Technological advancements have recently facilitated easy access to NSSF statements, a pivotal document for members to track their contributions and plan for the future.

One can now register and access NSSF statements online, eliminating the need for physical visits to their offices. Understanding the significance of these statements and the multiple available methods for accessing them is vital to ensuring financial prudence and security in the long run.

How to Get NSSF Statement Online

To initiate access to NSSF statements, individuals must undergo a registration process. The registration can be executed in person at NSSF offices or conveniently through the self-service registration portal. Gathering essential documents beforehand streamlines the registration process. The required documents include:

• National Identification Card/Passport
• Birth certificate
• KRA pin
• Employer number
• Payroll number

Registration comes with no charges, except for members of the informal sector, who must pay a nominal fee of Ksh200 for NSSF membership card activation.

Registration Process for NSSF:

To access NSSF statements online, individuals must undertake a straightforward registration process. This process caters to in-person visits to NSSF offices and online registration through the self-service portal.

In-person Registration:

1. Visit NSSF Office or Huduma Centre: Individuals should visit the nearest NSSF office or Huduma Centre for registration.
2. Document Submission: Essential identification documents such as a National ID card, Passport, Birth Certificate, KRA PIN, Employer Number, and Payroll Number must be provided.
3. Verification and Issuance: After explaining the situation to an NSSF representative and providing the necessary documents, individuals receive their NSSF number and an encoded NSSF PIN key for account access.

Online Registration via Self-Service Portal:

1. Accessing the Portal: Users can navigate the NSSF Self-Service Portal through any internet-enabled device.
2. Login and Documentation: Upon accessing the portal, users are required to input their login credentials.
3. Statement Generation: After successful login, members can select the desired statement period and generate their NSSF statement for viewing and downloading.

Methods to Obtain NSSF Statement

Accessing NSSF statements can be seamlessly accomplished through various methods, catering to different preferences and technological conveniences. Here are the step-by-step procedures for acquiring NSSF statements through diverse platforms:

1. NSSF Mobile App:

The NSSF Mobile App, available on Android and iOS platforms, offers a user-friendly approach to obtaining NSSF statements.

Download and Install the App:

• Get the app from Google Play Store for Android or the App Store for iOS.
• Create offline credentials upon launching the app.

Access Statements:

• Log in using your created credentials.
• Navigate to the members' section and select "Add new member."
• If registered on the NSSF e-service, input the necessary details for access.
• View and download the statement from the app.

2. Self-Service Portal:

Utilizing the NSSF Self-Service Portal through a web-based system provides an alternative method for acquiring statements.

Access the Portal:

• Launch the NSSF Self-Service Portal on a web browser.
• Select the "NSSF contributions statement" tab.
• Log in with your username and password.

Retrieve the Statement:

• Choose the desired statement period.
• Generate the NSSF statement for viewing and downloading.

3. Email and SMS Requests:

Members can also opt to receive their NSSF statements via Email or SMS.

• Email Request:
• Dial *303# on your mobile phone.
• Select "Member Services" and then "Contribution Information."
• Choose "Email Contribution Statement" to receive the statement in your Email.
• SMS Request:
• Send specific details to 6773 in a prescribed format.
• Receive a PIN for accessing your NSSF account.
• Request the statement by sending another SMS with the PIN provided

Additional Information and Assistance

Retrieving Forgotten NSSF Numbers:

Suppose individuals misplace their NSSF card or number. In that case, retrieving this information requires a physical visit to the nearest NSSF office or Huduma Centre. Proper identification documentation is crucial for verification purposes. Once verified, individuals receive their NSSF number and an encoded NSSF PIN key for account access.

Checking NSSF Account Status:

Monitoring contributions is essential to ensure accuracy and consistency in remittances. Members can verify their account status through:

• Online Portal: Access the official NSSF portal and log in using credentials to review your contribution status.
• SMS Services: Sending specific details to 6773 to receive account status via SMS.

NSSF Customer Care Contacts:

For further assistance or inquiries, contacting NSSF customer care via various channels is available:

• Physical Address: Social Security House on Bishop Rd, Nairobi.
• Postal Address: P.O. Box 30599 – 00100, Nairobi, Kenya.
• Phone Numbers: Mainland line: (020) 2729911, Toll-free line: 0800 2212744, Mobile: 0722-204192, 0734-699926, 0734-333238.
• Website and Email: selfservice.nssf.or.ke, info@nssfkenya.co.ke.
• Social Media: Twitter: @NSSF_ke.

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