How to Reset Your KRA Password: A Simple Guide

Do you need help with a forgotten KRA password? Don't worry; you're not alone. Many taxpayers face this challenge, especially with the impending deadline for filing KRA tax returns on June 30. The inability to recall your KRA password can lead to penalties and fines, but we've got you covered. In this article, we'll walk you through the simple steps to reset your KRA password and regain access to the iTax portal.

The Kenya Revenue Authority (KRA) plays a crucial role in collecting revenue on behalf of the Kenyan government. The iTax portal was introduced in March 2014 to streamline tax compliance and enhance revenue collection. If you find yourself in a situation where you've forgotten your KRA password, don't panic. We'll show you how to reset it in a few easy steps.

Key Takeaways

1. Your KRA password is crucial for accessing the KRA iTax Portal securely.
2. There are two types of KRA passwords: strong and weak.
3. Strong passwords are highly secure, while weak passwords are easily guessable and should be avoided.
4. To reset your KRA password, visit the KRA iTax Portal, enter your KRA PIN, and follow the steps outlined in this guide.
5. Create a new solid password to enhance your security.

What Is a KRA Password?

A KRA password is a set of secret characters or words to authenticate a taxpayer's access to the KRA iTax portal. It is essential to ensure that your iTax account remains secure and can only be accessed by you. Password security is paramount, so having a solid and memorable password is crucial.

Types of KRA Passwords

KRA passwords can be categorized into two types: Strong KRA Passwords and Weak KRA Passwords.

Strong KRA Passwords

A strong KRA password is characterized by its effectiveness in resisting hacking attempts. It typically comprises six to ten characters, including numbers, special characters, and uppercase and lowercase letters. Here's an example of a strong KRA password: Gr8testH$$Ro63.

Weak KRA Passwords

On the other hand, weak KRA passwords are easy to guess or hack. They often include names, birthdates, phone numbers, ID numbers, or other easily guessable information. An example of a weak KRA password is Kenya1234. It's essential to avoid weak passwords to protect your iTax account.

Requirements for Resetting Your KRA Password

Before you start the process of resetting your KRA password, make sure you have the following requirements:

1. KRA PIN Number: This is the unique identifier for your tax account. If you've forgotten your PIN, you can request a PIN retrieval online.
2. iTax Registered Email Address: This is the email address associated with your KRA PIN on the iTax portal. You must have access to this email address to receive the new password.

How to Reset Your Forgotten KRA Password

Now that you have the requirements let's dive into the step-by-step process of resetting your forgotten KRA password using the KRA iTax portal:

Step 1: Visit the KRA Portal

Go to the KRA iTax Web Portal.

Step 2: Enter Your KRA PIN Number

Enter your KRA PIN in the PIN/User ID section and click the "Continue" button.

Step 3: Click on "Forgot Password/Unlock Account"

Click the "Forgot Password/Unlock Account" link on the next page.

Step 4: Solve the Arithmetic Questions (Security Stamp)

Solve the arithmetic question (security stamp) and click the "Submit" button.

Step 5: Login to Your iTax Registered Email Address

Check your iTax registered email address for a message from KRA. This email will contain your new KRA password.

Step 6: Visit the KRA iTax Portal

Return to the KRA iTax Portal and log in using your KRA PIN and the new password sent to your email.

Following these steps, you can quickly reset your KRA password and regain access to the iTax portal.

Resetting Your iTax Password Without Email

Alternative Steps

But what if you don't have access to the email address associated with your iTax account or use an email address that's no longer available? There's still a solution.

Option 1: Visit a Nearby KRA Office

You can visit a nearby KRA office and request assistance changing your email address.

Option 2: Create a New Email Account

Alternatively, create a new email account and email to callcentre@kra.go.ke with the subject line "Change Email." In the email, explain why you need to change your email address and attach a scanned copy of your KRA PIN and National ID. Be prepared to wait for a response.

READ ALSO: Withholding Tax Returns: How to Easily File Withholding Tax Returns And Applicable Rates In Kenya

Conclusion

Don't let a forgotten KRA password stress you out. Resetting it is straightforward if you have your KRA PIN and access to your registered email address. Remember to set a solid and memorable password to enhance the security of your iTax account. If you encounter any issues during the process, contact KRA's customer service via social media for assistance.

FAQs

Q1: What is a KRA password?

A1: A KRA password is a set of secret characters or words to authenticate a taxpayer's access to the KRA iTax portal.

Q2: How can I reset my forgotten KRA password?

A2: You can reset your forgotten KRA password by following the six-step process outlined in this article. Make sure you have your KRA PIN and access to your iTax registered email address.

Q3: What are strong KRA passwords?

A3: Strong KRA passwords are highly secure and typically contain six to ten characters, including numbers, special characters, and uppercase and lowercase letters.

Q4: Can I use a weak KRA password?

A4: Using weak KRA passwords is not recommended, as they are easily guessable and less secure. It's best to opt for a strong and secure password.

Q5: What should I do if I encounter issues while resetting my KRA password?

A5: If you face any difficulties during the password reset, consider contacting KRA's customer service via social media for assistance.

Q6: How can I improve the security of my iTax account?

A6: To enhance the security of your iTax account, use strong and unique passwords, keep your KRA PIN confidential, and regularly update your password.

What is the deadline for filing KRA tax returns?

The deadline for filing KRA tax returns is June 30 each year.