How to Unsubscribe from all Unknown Safaricom Subscriptions (2024)

In today's digital age, staying connected is more important than ever. Safaricom, one of Kenya's leading telecommunications providers, is crucial in this connectivity. Offering a wide range of services from voice calls and data to SMS and mobile money, Safaricom has become a household name. However, with this convenience comes a less-talked-about hassle: the accidental subscriptions to various services that you might not even be aware of. These unknown subscriptions can lead to unexpected charges, quickly depleting your airtime or data.

Have you ever checked your phone balance to find it mysteriously lower than expected? Or receive a barrage of promotional messages you don't remember signing up for? If yes, then you're not alone. Many Safaricom users subscribe to services they don't recall opting into, which can be annoying and costly. But fear not! The good news is that you can take control of your Safaricom subscriptions.

In this article, We'll show you how to identify these unknown subscriptions. Whether it's a data bundle, an SMS package, or those pesky promotional messages, we've got you covered. We'll then guide you step-by-step on unsubscribing from these services, ensuring you only pay for what you need and use. From using various USSD codes to navigating the MySafaricom app, we'll cover all the bases to help you achieve subscription freedom.

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Identifying Unknown Safaricom Subscriptions

Understanding what you're subscribed to is the first step in regaining control of your Safaricom account. It's like taking inventory – you need to know what's in your basket before deciding what stays and what goes. Let's explore how to uncover these hidden subscriptions.

1. Checking Active Subscriptions Using USSD Codes

USSD Code Method 1: Dialing 544#

1. Initiate the Process: Grab your phone and dial *544#. This code is your gateway to uncovering the list of services you are currently enrolled in.
2. Navigate the Menu: A menu will appear on your screen after dialing. Here, you'll need to select "My Subscriptions." This option is your looking glass into the world of your active subscriptions.
3. Review Your Subscriptions: Once selected, an SMS will promptly arrive, listing all the active Safaricom subscriptions tied to your account. This list might include data plans, SMS packages, or other services you currently pay for.

USSD Code Method 2: Dialing 100#

1. Start the Inquiry: On your Safaricom line, dial *100#. This useful code offers a more detailed perspective on your subscriptions.
2. Selecting Options: Once the menu pops up, select option 5 – "My Subscriptions." It's like opening a detailed file of your ongoing services.
3. Unveiling Active Services: Next, choose option 1, "Active Subscriptions." Here, you'll see everything – from data bundles to SMS bundles and even promotional messages you're currently subscribed to.
4. Decision Time: If you don't have any unwanted subscriptions, great! But if you do, this is where you start making mental notes on what needs to be unsubscribed.

2. Using the MySafaricom App

For those who prefer a more modern approach, the MySafaricom app is your digital assistant.

1. Getting the App: First, download the MySafaricom app from the App Store or Google Play Store and register using your Safaricom number.
2. Accessing Your Account: Launch the app and tap "Account" at the bottom-right corner of your screen. This is like stepping into the control room of your Safaricom account.
3. Navigating to Subscriptions: In the Account section, find and tap on the "My Subscriptions" tab. This is where your digital journey to uncovering your subscriptions begins.
4. Exploring Subcategories: You'll find several tabs for different subscription types like SMS, Data, Premium Services, Skiza, etc. It's akin to opening separate drawers to see what's inside.
5. Review and Decision: Tap on any tab to see if you have an active subscription. If you do and it's unnecessary, make a mental note to cancel it in the next steps.

You should have a clear picture of what you're subscribed to on your Safaricom line. It's a crucial step, akin to reading a map, before starting a journey. With this knowledge, you can begin unsubscribing from the services you no longer need or want. 

Unsubscribing from Unwanted Services

Now that you've identified the unknown subscriptions on your Safaricom line, it's time to clean up. Think of it as spring cleaning for your mobile services - removing what you don't need to make room for what matters. Let's walk through how to unsubscribe from those unwanted services.

1. Unsubscribing from Promotional Messages

Dealing with a constant stream of promotional messages can be overwhelming. Here's how to stop them:

For Prepaid Customers: Using 100#

1. Start the Process: Dial *100# from your Safaricom line. This USSD code is your first step towards a quieter, promo-free phone.
2. Navigate the Menu: After the menu appears, select "Products and Services." It's like choosing the right tool for the job.
3. Stopping Promotions: Next, type "98" to get to the next page of the menu. For prepaid customers, choose option 10, which reads "Stop Safaricom Promotion SMS."
4. Confirm Your Choice: You'll be asked if you wish to continue receiving promotional SMS. Select option 1 for "No" to confirm your decision to unsubscribe.
5. Unsubscription Confirmation: A pop-up notification confirming your successful unsubscription from Safaricom promotional messages will appear. It's the digital equivalent of a sigh of relief.

For Postpaid Customers: Using 200#

The process for postpaid customers is similar but slightly varied in the USSD code and menu options.

1. Initiating the Process: Dial *200# on your Safaricom line, a unique code for postpaid customers.
2. Selecting the Right Option: After entering the menu, navigate to "Products and Services" and type "98" to move to the next page.
3. Opting Out: Select option 8 for "Stop Safaricom Promotion SMS." This is your key to opt-out.
4. Confirmation: Confirm your decision to stop receiving promotional messages by choosing "No" when prompted.
5. Successful Unsubscription: A confirmation message will be sent to you, marking the end of promotional interruptions.

2. Stopping Third-Party Promotional Messages

Third-party promotional messages can be just as intrusive. Here's how to put a stop to them:

1. Dial the Code: Start by dialing *456# on your Safaricom line. This code is like the main door to various service settings.
2. Choose the STOP Option: Select the "STOP" option from the menu. It's your way of saying 'enough' to these messages.
3. Selecting Promotional Messages: Next, choose "PROMOTIONAL MESSAGES" from the subsequent menu. It's like pinpointing the exact issue you want to address.
4. Finalizing the Unsubscription: Again, select "STOP." Enter the sender's name, if prompted, to finalize the process.
5. Confirmation: You'll receive a message confirming your successful unsubscription from third-party promotional messages.

Cancelling Auto-Renewal and Premium Services

Auto-renewal subscriptions and premium services can be convenient. Still, they can also lead to unwanted charges if you're not actively using them. It's like having a gym membership that keeps renewing, even though you haven't been in months. Let's explore how you can cancel these subscriptions on your Safaricom line.

Stopping Auto-Renewal Subscriptions

Auto-renewal services can quietly consume your credit, especially for data and SMS. Here's how to put a stop to them:

1. Dial the USSD Code: Start by dialing *544# on your Safaricom line. This is the first step in taking back control.
2. Navigate the Menu: After the menu pops up, navigate to the next page by selecting "98." This is like turning the page to the next chapter of your subscription story.
3. Choosing to Stop Auto-Renewals: Look for the option that says "Stop Auto-Renewal" or similar wording. Depending on the menu layout, it might be listed as option "12" or another number.
4. Confirmation: Once you stop auto-renewals, you'll receive a confirmation message. This message guarantees you won't be automatically charged for these services anymore.

Unsubscribing from Premium Services

Premium services can range from news updates to special content subscriptions. Here's how to unsubscribe:

1. Utilizing the USSD Code: Dial *456# on your Safaricom line. This code opens up a range of service management options.
2. Selecting the Service Category: After the menu appears, you'll see various subscription categories like Data bundles, SMS bundles, Skiza, Premium Services, and Games.
3. Making Your Choice: Choose the category you want to check – for example, Premium Services.
4. Unsubscribing: Once you've selected the service, you can read more about it or unsubscribe. Select the option to unsubscribe.
5. Confirmation Message: A message confirming your successful unsubscription will be sent to you. This message is like a receipt confirming your action.

Following these steps, you can cancel auto-renewal subscriptions and opt out of premium services on your Safaricom line. It's about ensuring you're only subscribed to services you actively use and enjoy. 

Preventing Future Unwanted Subscriptions

Having tidied up your current Safaricom subscriptions, it's essential to look ahead and prevent future unwanted sign-ups. It's like setting up a garden fence – it keeps the unwanted out while maintaining what you cherish. Here are some practical tips to help you avoid accidentally subscribing to services you don't need.

Be Mindful of Service Opt-ins

1. Read Carefully: When activating a new service or accepting offers, read the terms carefully. Sometimes, you might miss the fine print about subscriptions in the rush of getting a good deal.
2. Avoid Quick Acceptance: Don't hastily accept offers that pop up on your screen. They might lead to subscriptions. Take a moment to understand what you're agreeing to.
3. Educate Yourself: Stay informed about common subscription traps. Knowledge is power; in this case, it can save you money and hassle.

Regular Subscription Checks

1. Make it a Habit: Regularly check your active subscriptions, maybe once a month. This way, you can catch any unwanted services early on.
2. Use USSD Codes and the App: Utilize the USSD codes (*544#, *100#, and *456#) and the MySafaricom app periodically to review your subscriptions. Think of it as doing a monthly financial check-up.

Utilize Customer Care Services

1. Seek Clarifications: If you're unsure about any service or subscription, don't hesitate to contact Safaricom's customer care. They can offer clarity and sometimes even help you unsubscribe.
2. Report Unwanted Subscriptions: If you notice subscriptions you didn't sign up for, report them. This helps you and alerts Safaricom to potential issues affecting other customers.

Stay Informed About New Services and Changes

1. Follow Updates: Keep an eye on any new services or changes to existing ones from Safaricom. Sometimes, new services might include auto-subscription features.
2. Use Official Channels for Information: Rely on Safaricom's official website, customer care, and verified social media for accurate information.

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Conclusion

Managing your Safaricom subscriptions is crucial for controlling your mobile expenses and enhancing your overall user experience. By staying informed and vigilant, you can ensure that you only subscribe to services that add value to your life. Remember, your Safaricom account is in your hands; keep it tailored to your needs and preferences for a more satisfying mobile journey.