List Of All Huduma Centres in Kenya, their Services, Booking, and Contacts In 2024

In Kenya Today, accessibility to government services is more crucial than ever. Huduma Centres in Kenya stand at the forefront of this accessibility, providing a one-stop shop for various essential services. Launched with the aim of enhancing the efficiency, accessibility, and convenience of public services, these centers have revolutionized the way Kenyans interact with government departments. As we look forward to 2024/2025, staying updated with the list of Huduma Centres, alongside the services they offer and their contact information, becomes indispensable for every Kenyan.

Why should this matter to you? Imagine the ease of accessing over 20 services under one roof, ranging from the application and collection of ID cards to CRB clearance certificates and even KRA services. The significance of Huduma Centres cannot be overstated, as they embody the government's commitment to digital transformation and customer service excellence. In this blog post, we will dive deep into the comprehensive list of Huduma Centres across Kenya, outline the plethora of services they offer, guide you on how to book an appointment and provide essential contact information for 2024/2025.

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Comprehensive List of Huduma Centres in Kenya

The Huduma Centre initiative has established multiple centres across the nation, each strategically located to cater to Kenyans from all walks of life. From urban centers to rural locales, Huduma Centres are a testament to the government's dedication to inclusivity and accessibility. Here's a closer look at some of the key locations:

GPO Huduma Centre

• Nairobi and Central Region, Huduma GPO: Teleposta Building, Kenyatta Avenue.
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

City Square Huduma Centre

• Nairobi and Central Region, Huduma City Square: Haile Selassie, Next to Technical University of Kenya
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Baringo Huduma Centre

• North Rift Region, County Commissioner Office, Kabarnet Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Bomet Huduma Centre

• Central & South Rift Region, County Commissioners Office, Bomet town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Bungoma Huduma Centre

• Western Region, Post Office, Moi Avenue Road, Bungoma Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Busia Huduma Centre

• Western Region, Post Office, Opposite Government Offices
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Eastleigh Huduma Centre

• Nairobi and Central Region, Huduma Eastleigh: Eastleigh Eleventh Street
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Elgeyo Marakwet Huduma Centre

• North Rift Region, Iten Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Embu Huduma Centre

• Eastern Region, Post Office, Next to County Commissioner's Office, Meru-Nairobi Highway, Embu Town
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Garissa Huduma Centre

• Northern Region, County Commissioner Office, Garissa Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Homabay Huduma Centre

• Western Region, County Commissioner Office, Next to County Assembly
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Isiolo Huduma Centre

• Eastern Region, Post Office, Hospital Road, Off Isiolo-Marsabit Highway
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Kajiado Huduma Centre

• Central & South Rift Region, Post Office, Nairobi-Namanga Highway
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Kajiado West Huduma Centre

• Central & South Rift Region, Kajiado West, Kisamis town along Ngong-Magadi Road
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Kakamega Huduma Centre

• Western Region, Post Office, Kakamega-Kisumu Highway
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Kericho Huduma Centre

• Central & South Rift, Ardhi House, Temple Street, Kericho Town
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Kiambu Huduma Centre

• Nairobi and Central Region, Assistant County Commissioner Office (DO), Opposite Thika Stadium, Thika Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Kibra Huduma Centre

• Nairobi and Central Region, Huduma Kibra: County Commissioner''s Office, Kibera Drive
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Kilifi Huduma Centre

• Coast Region, County Commisioner Office, Kilifi Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Kirinyaga Huduma Centre

• Central Region, County Commissioner, Kerugoya Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Kisii Huduma Centre

• Western Region, Post Office, Kisii-Migori Road, Kisii Town
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Kisumu Huduma Centre

• Western Region, Former PC Office, Prosperity House, Next to Central Bank
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Kitale Huduma Centre

• North Rift Region, Kitale Post Office, Mak-Asembo Road
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Kitui Huduma Centre

• Eastern Region, Post Office, Opposite Catholic Church, Kitui Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Kwale Huduma Centre

• Coast Region, Kwale-Kinango Road, Opposite National Police Service
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Laikipia Huduma Centre

• Central & South Rift, County Commissioner Office, Nanyuki Town
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Lamu Huduma Centre

• Coast Region, Old Jetty, Next to County Commissioner Office, Kenyatta Road
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Machakos Huduma Centre

• Eastern Region, Post Office, Opposite Cathedral Church,Machakos
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Makadara Huduma Centre

• Nairobi and Central Region, City-County Offices- Eastlands Revenue Building, Off Jogoo Road, Next to DC Makadara
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Makueni Huduma Centre

• Eastern Region, Post Office, Next to County Commissioner Office,Wote
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Mandera Huduma Centre

• Northern Region, Mandera Central
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Marsabit Huduma Centre

• Eastern Region, Post Office, Post Office Road, Marsabit Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Meru Huduma Centre

• Eastern Region, Post Office, Opposite County Commissioner Office, Meru-Makutano Highway, Meru Town
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Migori Huduma Centre

• Western Region, County Commissioners Office, Migori Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Mombasa Huduma Centre

• Coast Region, General Post Office, Opposite Safaricom Customercare, Digo Road, Mombasa
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Muranga Huduma Centre

• Central Region, County Commissioners Office, Muranga Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Nakuru Huduma Centre

• Central & South Rift, General Post Office, Next to Merica Hotel, Kenyatta Avenue
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Nandi Huduma Centre

• North Rift Region, Post Office, Kapsabet Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Narok Huduma Centre

• Central & Rift Region, Post Office, Olerorat House,Narok Town, Narok-Nairobi Highway
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Nyamira Huduma Centre

• Western Region, Post Office, Konate-Nyamira Road
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Nyandarua Huduma Centre

• Nairobi and Central Region, County Commissioner's Office, Olkalau Township
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Nyeri Huduma Centre

• Nairobi and Central Region, Former Provincial Commissioner's Office, Nyeri Town
• Mon - Fri Open 7:00 AM - Closing 7:00 PM

Samburu Huduma Centre

• North Rift Region, General Post Office, Maralal
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Siaya Huduma Centre

• Western Region, Post Office, Kisumu-Busia Highway. Opposite KCB
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Taita Taveta Huduma Centre

• Coast Region, CDF Office, Wundanyi
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Tana River Huduma Centre

• Coast Region, County Commissioners Office, Hola Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Tharaka Nithi Huduma Centre

• Eastern Region, County Commissioner Office, Chuka Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Turkana Huduma Centre

• North Rift Region, County Commissioner's Office, Lodwar
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Uasin Gishu Huduma Centre

• North Rift Region, Post Office, Eldoret-Kitale Road, Eldoret Town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Vihiga Huduma Centre

• Western Region, County Commissioners Office, Vihiga town
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Wajir Huduma Centre

• Northern Region, County Commissioner's Office, Next to County Assembly, Wajir
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

West Pokot Huduma Centre

• North Rift Region, Makutano Town near Kapenguria
• Mon - Fri Open 8:00 AM - Closing 5:00 PM

Services Offered at Huduma Centres

Here's a closer look at the comprehensive range of services you can access at Huduma Centres across Kenya:

Identification and Civil Registration Services:

• Application and collection of National ID cards, ensuring every Kenyan is identifiable and can access services that require identification.
• Birth certificate applications and corrections, which are crucial for school enrollment, passport applications, and other legal processes.

Financial and Economic Services:

• Access to Government Procurement Opportunities (AGPO) certificates, empowering small and medium-sized enterprises to participate in government tenders.
• Applications for various government funds aimed at gender and affirmative action, providing financial support for women, youth, and persons with disabilities.

Legal and Civil Services:

• Kenya Police abstracts for reporting and documenting incidents and accidents.
• CRB clearance certificates, essential for job applications and financial loan considerations.

Social Services:

• National Hospital Insurance Fund (NHIF) and National Social Security Fund (NSSF) services, key to ensuring Kenyans are covered in terms of health insurance and retirement benefits.

Utility and Communication Services:

• Kenya Power services, facilitating bill queries and new electricity connection applications.
• Cyber café services offer internet access for digital government services and information.

Taxation and Business Services:

• Kenya Revenue Authority (KRA) services, including taxpayer registration and filing of returns, are fundamental for compliance with Kenya's tax laws.

Education and Employment Services:

• Application for Higher Education Loans Board (HELB) loans, critical for students pursuing higher education.
• Labour-related services, offering information and resolution on employment issues.

How to Book an Appointment and Contact Information

Navigating the process of booking an appointment at Huduma Centres is a streamlined, user-friendly experience designed to save you time and simplify access to a wide range of government services. Whether you're applying for an ID, seeking a CRB clearance, or need to access any of the myriad services offered, understanding how to book your slot can make your experience much smoother. 

Online Booking System:

• Start by visiting the official Huduma Kenya appointment booking website. The platform is accessible via any internet-enabled device, ensuring convenience regardless of your location.
• For new users, registration is required. Input your details such as name, ID number, phone number, and email address to create an account. An activation code will be sent to your registered phone number for verification​​.
• Returning users can simply log in using their ID number and password to proceed.
• Once logged in, select 'New Appointment'. Your details will be displayed, and you can then choose the service center, the specific service you require, and your preferred date and time.
• After saving your details, a ticket with your appointment details, including a unique ticket number, will be generated. This ticket confirms your booking, and you will also receive a confirmation SMS.

What to Do Upon Arrival:

• Arrive at the Huduma Centre on your scheduled date and time. Remember to bring the necessary documents required for the service you're seeking.
• Present your ticket number at the service desk. This will help direct you to the appropriate service area with minimal wait time.

Contact Information:

For queries, feedback, or further assistance, Huduma Centres have established multiple channels through which they can be reached:

• Phone Number: +254 (020) 6900020 – For direct calls to the customer care desk.
• Social Media Accounts:
• Twitter: @HudumaKenya – A platform for real-time updates and direct engagement.
• Facebook: Huduma Kenya – Where you can post inquiries and receive timely responses.
• Instagram: @huduma_kenya – For updates and informational content​​.

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