Jumia Kenya Customer Care Contacts: Phone Numbers And Location 2024
Need assistance with Jumia Kenya? Find their official website, social media accounts, and physical store locations easily. Don't let frustrations hinder your online shopping experience.
Are you an ardent online shopper in Kenya? Have you ever felt frustrated trying to reach Jumia Kenya's customer service or find their offices? Worry no more! This guide will cover all the crucial information you need to reach out to Jumia Kenya seamlessly - their official Website, social media platforms, or physical branch locations.
As the leader in Kenya's online shopping realm, Jumia offers various products, from electronics and fashion to home appliances and groceries. However, customer support is needed to resolve issues and answer queries. Let's explore how you can effortlessly connect with Jumia Kenya.
Contacting Jumia Kenya: Key Information
Jumia Kenya's Official Contacts
- Official Website: www.jumia.co.ke
- Customer Care Phone Numbers: 0700 000 990, 0711 011 011
- Email Addresses: customercare@jumia.co.ke, press@jumia.co.ke
- Head Office: Kaka House, Westlands, Nairobi
Jumia Kenya on Social Media
- Facebook: JumiaKenya
- Twitter: @JumiaKenya
- Instagram: @jumiakenya
- YouTube: Jumia Kenya
- LinkedIn: Jumia Kenya
Reach Out to Jumia Kenya: A Variety of Options
There's more than one way to get in touch with Jumia Kenya. Here's a quick rundown:
- Jumia Website: Jumia Kenya features a "Contact Us" page where customers can fill out a form to contact their customer support team.
- Email: Different email addresses cater to various needs. Customers can reach out to customercare@jumia.co.ke, while suppliers can email supplier@jumia.co.ke. Corporate organizations can use corporatesales@jumia.co.ke. If you're an affiliate or partner, contact Jumia at partnership@jumia.co.ke.
- Phone Number: Prefer a direct chat? Call their customer care agents at 0711 011 011.
- Social Media: Jumia Kenya maintains a robust presence on major platforms like Facebook, Twitter, and Instagram.
Explore Jumia Kenya's Physical Stores
While it is a digital giant, Jumia Kenya also has physical store locations nationwide for those who prefer in-person shopping or need immediate assistance.
Some of their key store locations are:
- Nairobi: Emperor Plaza, Kenyatta Avenue
- Mombasa: Moi Avenue
- Kisumu: Mega City Mall, Oginga Odinga Road
- Nakuru: Westside Mall, Kenyatta Avenue
- Eldoret: Zion Mall, Uganda Road
Visit these stores for a personalized shopping experience!
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Conclusion
Whether you prefer a physical shopping experience, relish shopping from the comfort of your home, or require customer support, Jumia Kenya has you covered. With many options to reach them, Jumia Kenya is committed to delivering a seamless shopping experience. Stay connected to enjoy their wide range of products and superb services.
FAQs
What are Jumia Kenya's customer care contacts?
You can reach Jumia Kenya's customer care through various channels. They have two phone numbers: 0700 000 990 and 0711 011 011. You can also email them at customercare@jumia.co.ke. In addition, they maintain a strong social media presence on platforms like Facebook, Twitter, and Instagram.
Where are Jumia Kenya's physical stores located?
Jumia Kenya has physical stores in several locations across the country. In Nairobi, they are located at Emperor Plaza, Kenyatta Avenue. In Mombasa, you can find them on Moi Avenue. Kisumu residents can visit their store at Mega City Mall, Oginga Odinga Road. They also have stores at Westside Mall, Kenyatta Avenue in Nakuru, and Zion Mall, Uganda Road in Eldoret.
How can I contact Jumia Kenya for business-related queries?
For business-related queries, you can email Jumia Kenya at corporatesales@jumia.co.ke. Suppliers can use the email address supplier@jumia.co.ke. If you're interested in a partnership, contact them at partnership@jumia.co.ke.
How can I stay updated about Jumia Kenya's offers and deals?
The best way to stay updated about Jumia Kenya's latest offers and deals is by following them on social media platforms like Facebook, Twitter, and Instagram. You can also subscribe to their newsletter through their official Website.
Can you visit Jumia Kenya's head office?
Jumia Kenya's head office is at Kaka House, Westlands, Nairobi. However, it is advisable to reach out and confirm if they are receiving visitors at the time due to COVID-19 restrictions.
