NHIF Contacts and Branches Across Kenya for 2024/2025: All To Know
Are you looking for a comprehensive List of All NHIF Contacts and Branches Across Kenya? Do not worry anymore as in this article you will discover NHIF's latest contacts, services, updates, and branches across Kenya for 2024/2025.
In the heart of Kenya's healthcare ecosystem lies the National Hospital Insurance Fund (NHIF), a cornerstone institution that has been pivotal in facilitating access to medical services for millions of Kenyans. Established to provide reliable and efficient health insurance coverage, NHIF stands as a beacon of hope, ensuring that healthcare is accessible, affordable, and high-quality for both the employed and the self-employed nationwide. The importance of having up-to-date NHIF contacts and understanding the breadth of its branch network cannot be overstated, especially as the healthcare and insurance landscape continues to evolve in Kenya.
Navigating the NHIF system, from knowing where to find your nearest branch to understanding how to access services or lodge complaints, is crucial for every Kenyan. Whether for routine inquiries, updating member details, or urgent assistance, having the right contacts at your fingertips ensures that you can swiftly get the help you need. This guide aims to demystify the NHIF for you, offering a comprehensive look into NHIF contacts in Kenya, listing all branches for 2024/2025, and delving into everything there is to know about NHIF in Kenya.
Understanding NHIF
The National Hospital Insurance Fund (NHIF) is not just a name in Kenya's healthcare system; it's a lifeline for many. Since its inception, NHIF has played a crucial role in ensuring Kenyans from all walks of life have access to medical services. It's a government-run program designed to collect contributions from all employed Kenyans. It then subsidizes hospital bills, making healthcare services more affordable and accessible. The essence of NHIF lies in its mission to offer universal health coverage, ensuring that every Kenyan, regardless of their economic status, can access medical care without financial hardship.
Services Offered by NHIF
NHIF is known for a wide range of services catering to its members' healthcare needs. These services include outpatient and inpatient care, maternity care, dialysis, radiology, and surgery. The Fund has been instrumental in easing the burden of healthcare costs, covering significant portions of medical bills that would otherwise be unaffordable for many Kenyans. Moreover, NHIF continuously updates its service offerings to include more medical procedures and treatments, ensuring members receive comprehensive healthcare coverage. This adaptability to the changing healthcare needs of the population underscores NHIF's commitment to enhancing the well-being of Kenyans.
Recent Updates and Changes in NHIF
In keeping with the times, NHIF has not been static. The Fund has introduced several updates and changes aimed at improving service delivery and expanding coverage. One of the most significant updates is the introduction of new payment methods, making it easier for members to keep up with their contributions. This move not only simplifies the payment process but also ensures that members' coverage is uninterrupted, allowing them continuous access to healthcare services. Additionally, NHIF has adjusted its rates and benefits in response to the economic and healthcare dynamics, ensuring that the coverage remains relevant and sufficient for the needs of its members. These updates reflect NHIF's dedication to maintaining a robust healthcare financing model that meets the evolving needs of Kenyans.
READ ALSO: NHIF Payments 2024/2025 Kenya: Registration, Rates, Employer Guide, Self-Employed Contributions
NHIF Contact Information
For general inquiries, NHIF has made it easy for members and the public to reach out through various channels. Members can call toll-free on 0800 720 601, ensuring that help is just a phone call away without incurring any cost. Additionally, for more detailed inquiries or documentation submissions, NHIF provides several email addresses tailored to specific needs: for general information, you can reach out to info@nhif.or.ke; for customer care services, customercare@nhif.or.ke is your go-to. Furthermore, NHIF's headquarters are located at the NHIF Building, Ragati Road, in the heart of Nairobi, providing a central point for in-person visits.
With that said, here is a complete List Of All NHIF Contacts:
Call NHIF (Toll-Free):
- 0800 720 601
Email NHIF :
- General: info@nhif.or.ke
- Enquiry: customercare@nhif.or.ke
- Complaints: complaints@nhif.or.ke
- Fraud: fraud@nhif.or.ke
Write to NHIF :
- PO BOX: 30443 - 00100, Nairobi, Kenya
- Fax: (020) 271 4806
Fax NHIF :
- (020) 271 4806
NHIF Headquarters | Nairobi Branch
- NHIF Building, Community Area, Ragati Road
- Branch Offices
Additional NHIF Phone Numbers:
- 020-2731249 | 020-2731250
- 020-2731252 | 020-2731254
- 020-2731255 | 020-2731256
- 020-2712733 | 020-2714794
- 020-2723297
Fraud Line:
- 020-2710335
Comprehensive List of NHIF Branches
The National Hospital Insurance Fund (NHIF) boasts an extensive network of branches across Kenya designed to bring services closer to its members. This network ensures that you can access NHIF services without significant inconvenience regardless of where you are in Kenya. This part provides a detailed look into NHIF branches within Nairobi, as well as a selection of branches spread out across the country, ensuring comprehensive coverage for all Kenyans.
Here is A complete Table of all NHIF Branches in Kenya:
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Baringo | Eldama Ravine | Tandui Building, 2nd floor Mercy Hosp. Road | 1048-20103 Eldama Ravine | ||
Baringo | Kabarnet | Mart Properties Ltd | 310-30400 Kabarnet | 0779266124 | kabarnet@nhif.or.ke |
Bomet | Bomet | Aggie Plaza | 538-20400 Bomet | bomet@nhif.or.ke | |
Bomet | Sotik | Bureti Tea Growers Sacco Bldg | 321-20406 Sotik | 0770348700 | sotik@nhif.or.ke |
Bungoma | Bungoma | Daimah Plaza (Bungoma-Kanduyi Rd) | 627-50200 Bungoma | 0778533549 | bungoma@nhif.or.ke |
Bungoma | Webuye | Bettylyne Bd, Gd Floor Moi Avenue | 627-50200 Bungoma | webuye@nhif.or.ke | |
Busia | Busia | Tesla Plaza, 1st floor Kisumu – Busia Road | 746-40201 Busia | busia@nhif.or.ke | |
Elgeyo Marakwet | Iten | Baraka Plaza | 370-30700 Iten | 0773781133 | iten@nhif.or.ke |
Elgeyo Marakwet | Kapsowar | Smiph Building | 0776001176 | ||
Embu | Embu | Eastern Emporium, 1st floor, Kenyatta highway | 1315-60100 Embu | (068) 2230546 / (068)2230062 | embu@nhif.or.ke |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Garissa | Garissa | Northern Site Bd, Sankuri Road | 107-70100 Garissa | garissa@nhif.or.ke | |
Homabay | Homabay | Cold Springs Bldg 1st Floor | 47-40300 Homabay | homabay@nhif.or.ke | |
Homabay | Mbita | Mbita Dist. Hosp, Adm. Block | 50-40305 Mbita | mbita@nhif.or.ke | |
Homabay | Oyugis | Olando Plaza Ground floor | 74-40222 Oyugis | 0776697793 | oyugis@nhif.or.ke |
Isiolo | Isiolo | Ibada Plaza, 1st Floor | 476-60300 Isiolo | isiolo@nhif.or.ke | |
Kajiado | Kajiado | Hibo House 1st floor, Namanga Rd | 30-01100 Kajiado | kajiado@nhif.or.ke | |
Kajiado | Kitengela | EPZ Plaza 1st Flr, Kitengela-Namanga Rd | 540-00242 Kitengela | 0774544818 | kitengela@nhif.or.ke |
Kajiado | Loitoktok | Emparakuoni Plaza, Ground Flr | 167-00209 Loitoktok | loitoktok@nhif.or.ke | |
Kajiado | Ongata Rongai | Masai Mall First floor Magadi Road | 231-00511 Mbagathi | 0796698140 | rongai@nhif.or.ke |
Kakamega | Kakamega | Mega Mall, 2nd floor | 280-50100 Kakamega | (056) 2030408 / (056)2030399 | kakamega@nhif.or.ke |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Kakamega | Mumias | Bemak House, 2nd floor off Nabongo Road | 967-50102 Mumias | (020) 2000912 | mumias@nhif.or.ke |
Kericho | Kericho | Plaza, 2nd floor, Temple Rd | 1948-20200 Kericho | 0776081718 | kericho@nhif.or.ke |
Kiambu | Gatundu | Humu Rabbi House, Gatundu-Muhara Rd, Opp. Gatundu Law Court | |||
Kiambu | Kiambu | Kiambu Mall lower Grd, Biasshara Street | 254-00900 Kiambu | (020) 8055793 / 0712833490 | kiambu@nhif.or.ke |
Kiambu | Kikuyu | CDF Office- next to main bus terminus | 1250 Limuru | ||
Kiambu | Limuru | Njegi Plaza 3rd Fl, Market Street | 1250-00217 Limuru | (066) 2022057 | limuru@nhif.or.ke |
Kiambu | Ruiru | Central Plaza, 2nd flr Ruiru-Githunguri Rd | 1944-00232 Ruiru | (020) 2385345 | ruiru@nhif.or.ke |
Kiambu | Thika | Nellion Centre, Kenyatta road | P/Bag Thika | thika@nhif.or.ke | |
Kilifi | Kilifi | Equity Building 1st floor, Kwa Charo Wamae Road | 1310-80108 Kilifi | (041) 2011024 | kilifi@nhif.or.ke |
Kilifi | Malindi | Barani Plaza 1st floor, South Wing Jomo Kenyatta Road | 1423-80200 Malindi | 0777339995 | malindi@nhif.or.ke |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Kilifi | Marikina | NHIF Office Next to Total Service Station | 449-80113 Marikina | (020) 2476668 | mariakani@nhif.or.ke |
Kilifi | Mtwapa | Shella Properties Ltd | 1423-80200 Malindi | mtwapa@nhif.or.ke | |
Kirinyaga | Kerugoya | Ushirika Bank Building, 1st Floor Kerugoya/Kutus Rd | 510-10300 Kerugoya | kerugoya@nhif.or.ke | |
Kirinyaga | Mwea | Digital Complex (Makutano/Mwea Rd) | 32-10303 Wanguru | ||
Kisii | Kisii | The place 1st floor, Kisii- Ksm Rd | 3466-40200 Kisii | 0774865423 | kisii@nhif.or.ke |
Kisumu | Kisumu | Re-insurance Plaza, Grd Floor, Oginga Odinga street | 231-40100 Kisumu | kisumu@nhif.or.ke | |
Kitui | Kitui | Zein Bd, 1st Fl. Kilugya Street | 1466-90200 Kitui | 0776830911 | kitui@nhif.or.ke |
Kitui | Mutomo | Afya Bora Building, Grd Flr | 1466-90200 Kitui | ||
Kitui | Mwingi | Osavinya Bd, 1st floor | 1466-90200 Kitui | 0774713810 | |
Kwale | Ukunda | Ali Mbarak Bldg, Gd floor, Beach road | 1665-80400 Ukunda | 0775981689 | ukunda@nhif.or.ke |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Laikipia | Nanyuki | Laipha Hs 2nd Fl, Laikipia Road | 673-10400 Nanyuki | (020) 2198401 / (062) 31400/01 | nanyuki@nhif.or.ke |
Laikipia | Nyahururu | Kimwa Centre, 1st floor, Nyeri Nyahururu Highway | 2237-20300 | (020) 2620705 | nyahururu@nhif.or.ke |
Lamu | Lamu | Olympic Hse (Sea front Rd) | 358-80500 Lamu | (041) 2011052 | lamu@nhif.or.ke |
Machakos | Kangundo | Homeland Plaza Tara-Kangundo Rd | 2017-90100 Machakos | ||
Machakos | Machakos | KCB 3rd Fl, Syokimau Rd | 2017-90100 Machakos | machakos@nhif.or.ke | |
Machakos | Masii | Peter Mulei Bldg Masii –Tawa Rd | 2017-90100 Machakos | 0771648758 | |
Machakos | Matuu | Bidii Textile bldg.Gatangi rd | 2017-90100 Machakos | 0773985933 | |
Makueni | Kibwezi | Mohammed Omar Building (Kibwezi Rd) | 0775869174 | ||
Makueni | Makindu | VCT Plaza, 1st floor | 211-90138 Makindu | 0720248356 / 0774261550 | |
Makueni | Wote | Double K Plaza (Punda Rd) | wote@nhif.or.ke |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Mandera | Mandera | Haji Mohamed Ibrahim Bldg | 525-70300 Mandera | mandera@nhif.or.ke | |
Marsabit | Marsabit | Dadacha Hse | 378-60300 Marsabit | (057) 2513758 | marsabit@nhif.or.ke |
Marsabit | Moyale | Sherif Guest House, 1st Floor | 278-60700 Moyale | (061) 2308632 | moyale@nhif.or.ke |
Meru | Maua | Maua Methodist Hospital | 437-60600 Maua | maua@nhif.or.ke | |
Meru | Meru | NHIF Building, Tom Mboya Street | 2193-60200 Meru | 0770203277 / (064) 3130137 | meru@nhif.or.ke |
Migori | Migori | Amicus Plaza 2nd floor | 1183-40400 Migori | migori@nhif.or.ke | |
Mombasa | Mombasa | Jubilee Building Ground floor | 84101-80100 Mombasa | 0771109099 | mombasa@nhif.or.ke |
Muranga | Muranga | Arahuka Building 1st floor, Kenyatta Highway | 534-10200 Muranga | 0770310062 | muranga@nhif.or.ke |
Nairobi | Buruburu | Mesora Centre Mumias Rd | 1177-00515 Buruburu | 0775904296 | buruburu@nhif.or.ke |
Nairobi | Eastleigh | Sunrise Shopping Mall | 7468-00610 NRB | (020) 8055788 | eastleigh@nhif.or.ke |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Nairobi | Gikomba | SK Plaza | 1177-00515 | ||
Nairobi | Industrial Area | Liberty Plaza Opp Imara Daima Junction, off Mbs Rd | 143-00507 Viwandani | Affected by highway construction works | industrial@nhif.or.ke |
Nairobi | Kangemi | Palace Bldg, 1st Floor, Opp Cooperative Bank | 719-00606 Nairobi | kangemi@nhif.or.ke | |
Nairobi | Kenyatta | KNH Hospital | 30443-00100 NRB | (020)2723305 | |
Nairobi | Mama Lucy Kibaki Hospital | Mama Lucy Kibaki Hospital, Spine Rd off Kangundo Rd | 1177-00515 Buruburu | ||
Nairobi | Nairobi | NHIF Car Park Bg, Gd Floor | 30443-00100 NRB | (020) 2712733 / (020) 2714820 / (020) 2710335 | nairobi@nhif.or.ke |
Nairobi | Ruaraka | ICPAK Building near KCA University | 76963-00620 Mobil Plaza Nairobi | ruaraka@nhif.or.ke | |
Nairobi | Westlands | Bandari Plaza, 1st Fl, Woodvale Groove | 719-00606 Nairobi | westalnds@nhif.or.ke | |
Nakuru | Gilgil | Barclays Bank Bldg | 1981-20117 Naivasha | 0776028525 | |
Nakuru | Molo | Cooperative Bank Building, 1st floor | 60-20106 Molo | 0770380263 |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Nakuru | Naivasha | Jubilee Mall, 2nd floor | 1981-20117 Naivasha | (050) 2020818 | naivasha@nhif.or.ke |
Nakuru | Nakuru | AFC Bldg, 1st Fl, Kijabe Rd | 155-20100 Nakuru | (051) 2211118 / (051) 2213278 | nakuru@nhif.or.ke |
Nakuru | Olenguruone | AIC Church Building, Ground flr | 277-20152 Olenguruone | 0713117214 | |
Nandi | Kapsabet | Eden Plaza, 2nd floor | 120-30300 Kapsabet | kapsabet@nhif.or.ke | |
Nandi | Nandi Hills | Nandi Hills Plaza, 2nd Floor | 302-30301 Nandi Hills | nandihills@nhif.or.ke | |
Narok | Kilgoris | Nyasaka Complex Building, Ground Floor, Behind KCB Bank, Along KCB-Kilgoris SDA Church | 149-40700 Kilgoris | 254202003043 | kilgoris@nhif.or.ke |
Narok | Narok | Maa Towers 1st floor, Nairobi – Bomet Road | 918-20500 Narok | 0773881838 / 0775513014 | narok@nhif.or.ke |
Nyamira | Nyamira | Sakami Hse, 1st Floor (main street) | 962-40500 Nyamira | 0775369601 | nyamira@nhif.or.ke |
Nyandarua | OlKalou | Business Park Bldg, 1st floor | 602-20303 Ol’Kalou | 0771290087 | olkalou@nhif.or.ke |
Nyeri | Karatina | Trade Center, 1st floor | 658-10100 Nyeri | 0771290063 |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Nyeri | Nyeri | Lware place, 1st floor, Kimathi Way, Field Marshall Mutungi rd | 658-10100 Nyeri | (061) 2030957 / 0778210283 | nyeri@nhif.or.ke |
Nyeri | Othaya | Nyeri Coop Union Hse, Grd Floor, Othaya -Kiria-ini Rd | 670-10106 Othaya | 0772108521 | othaya@nhif.or.ke |
Samburu | Maralal | Oryx Service Station, GF, Rm 10 | 673-10400 Nanyuki | 0774609439 | maralal@nhif.or.ke |
Samburu | Wamba | Wamba Mission Hospital | 673-10400 Nanyuki | ||
Siaya | Siaya | Siala Plaza 1st floor, Court Road | 268-40600 Siaya | 0772889500 | siaya@nhif.or.ke |
Taita Taveta | Taveta | Taveta Sub County Hospital | 31-80302 Taveta | 0721820409 | |
Taita Taveta | Voi | Mughonyi Plaza,1st Fl, | 471-80300 Voi | 0774318489 | voi@nhif.or.ke |
Tana River | Hola | Rayaan Complex, Hospital Rd | 1423-80200 Malindi | (202) 3002420 | hola@nhif.or.ke |
Tharaka Nithi | Chuka | Mombasa Hse, near Equity Bank | 414-60400 Chuka | 0771263765 | chuka@nhif.or.ke |
Trans Nzoia | Kitale | Mega Centre, Mezzanine Floor Mazingira Rd | 921-30200 Kitale | 0774492610 | kitale@nhif.or.ke |
County | Offices | Office Location | Address | Telephone | |
---|---|---|---|---|---|
Turkana | Lodwar | Africana Building | 471-30500 Lodwar | 0770914918 | lodwar@nhif.or.ke |
Uasin Gishu | Eldoret | KVDA Plaza, Grd floor | 3091-30100 Eldoret | eldoret@nhif.or.ke | |
Uasin Gishu | MTRH | Moi Teaching & Referral Hospital | 3091-30100 Eldoret | ||
Vihiga | Vihiga | Cherry House, Ground floor | 1449-50300 Maragoli | vihiga@nhif.or.ke | |
Wajir | Wajir | Nasib House Hospital Road | 239-70200 Wajir | wajir@nhif.or.ke | |
West Pokot | Kapenguria | Kazeto Building, Ground Floor | 572-30600 Kapenguria | kapenguria@nhif.or.ke |
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FAQs
Q: How can I register for NHIF as a new member?
A: New members can register for NHIF by visiting any NHIF branch or Huduma Centre nationwide with the required documents, including a national ID or passport. Online registration options are also available through the NHIF website, offering a convenient way to join the fund.
Q: Can I update my NHIF details online?
A: Yes, NHIF offers an online portal for members to update their details, including changes in basic information and addition of dependents. This digital convenience ensures that your NHIF records are always up to date.
Q: What should I do if I miss my NHIF monthly contributions?
A: In case of missed monthly contributions, members are advised to visit their nearest NHIF branch for guidance on updating their account status. Penalties may apply, but NHIF provides mechanisms to regularize your account and maintain your access to medical coverage.
Q: How can I find the NHIF branch nearest to me?
A: NHIF's official website features a comprehensive list of branches, including their locations and contact information. This resource is continually updated to ensure you can easily locate and access the NHIF branch closest to you.
Conclusion
Navigating the NHIF system in Kenya is crucial for ensuring that you and your loved ones have access to necessary healthcare services without undue financial strain. With the detailed list of NHIF contacts and branches for 2024/2025 provided in this guide, you're now equipped to reach out for assistance, register or update your details, and make the most of the comprehensive healthcare coverage NHIF offers.
NHIF's commitment to providing accessible, affordable healthcare is evident in its extensive network of branches across Kenya and the multiple contact channels available to members. By staying informed and proactive in managing your NHIF membership, you play a part in ensuring a healthier future for yourself and your community.
As we conclude our journey through the essential details about NHIF in Kenya, remember that healthcare is a fundamental right, and NHIF is here to support you every step of the way. Whether you're in the bustling streets of Nairobi or the serene landscapes of rural Kenya, NHIF's network ensures that quality healthcare is always within your reach.