Safaricom home fiber, Packages, Paybill Number, Prices and Customer Care Contacts For 2024

In Kenya today, having a reliable internet connection is not just a luxury; it's a necessity. Whether for work, education, entertainment, or staying connected with loved ones, the internet plays a pivotal role in our daily lives. That's where Safaricom Home Fiber comes in, offering a beacon of connectivity for countless homes across Kenya. Imagine having the world at your fingertips, with endless opportunities to explore, learn, and grow - all thanks to the power of a stable and speedy internet service.

In this comprehensive guide, we're diving deep into the realm of Safaricom Home Fiber. This service isn't just about getting online; it's about unlocking a world of possibilities. From streaming your favourite shows in ultra-high definition to seamless video calls that make you feel like you're in the same room as your loved ones, Safaricom's fibre internet brings you closer to what matters most. It's like having a superhighway of information and entertainment in your living room.

Now, what makes Safaricom Home Fiber stand out in the crowded market of internet services? Well, buckle up because we're about to take you on a journey through its various packages, affordable pricing, convenient paybill number for hassle-free payments, and not forgetting the top-notch customer service that keeps you connected without a hitch. Whether you're a student needing reliable access to online learning, a professional working from home, or a family looking for entertainment options, Safaricom has a tailored solution just for you.

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Why Choose Safaricom Home Fiber?

Advantages of Safaricom Home Fiber

When it comes to picking an internet service provider in Kenya, the choice can be overwhelming. But, if you're looking for a service that combines speed, reliability, and coverage, then Safaricom Home Fiber is the answer. Here's why:

1. High-Speed Internet for Every Need: Imagine downloading your favourite movies in just minutes or competing in online games without any lag. With Safaricom Home Fiber, this isn't just a dream. Offering speeds up to 100Mbps for residential users and even 1Gbps for businesses, it's like having a supercharger for your internet experience. Whether you're a casual surfer, a binge-watcher, or a hardcore gamer, these speeds ensure that your online activities are smooth and uninterrupted.
2. Unlimited Data - A World Without Limits: In today's age, worrying about data limits is like worrying about running out of water in the ocean. With Safaricom's unlimited data plan, you can stream, download, and browse to your heart's content without ever hitting a cap. It's like having an all-you-can-eat buffet of internet data!
3. Extensive Coverage Across Kenya: Whether you're in the bustling streets of Nairobi or a tranquil town upcountry, Safaricom Home Fiber has made it a point to extend its services far and wide. With an ever-expanding network, the chances are high that Safaricom has got you covered. It's like having a digital bridge connecting you to the rest of the world, no matter where you are in Kenya.

Seamless Online Experience

What does all this mean for you? Well, it's simple. Choosing Safaricom Home Fiber means embracing a life where your online activities are seamless. Imagine video calls that feel as real as face-to-face conversations, or watching 4K movies without that annoying buffering circle. It's about upgrading your digital lifestyle to a level where the only limit is your imagination.

Safaricom Home Fiber isn't just about getting you online; it's about enhancing your life with a digital experience that's rich, uninterrupted, and fully within your control. And let's not forget, with Safaricom's commitment to customer satisfaction, you're not just a subscriber; you're part of a family that cares about your connectivity needs.

Safaricom Home Fiber Packages

Choosing the right internet package can sometimes feel like finding a needle in a haystack. But don't worry, Safaricom Home Fiber makes it easy with a range of packages tailored to different needs and budgets. Let's break down these options:

Safaricom Home Packages

• Bronze (Ksh 2,999 for 30 days): Perfect for fast web browsing, SD movie & music streaming, and multiple device streaming.
• Silver (Ksh 4,100 for 30 days): Best for fast web browsing, HD TV shows, moderate streaming, and video calls.
• Gold (Ksh 6,299 for 30 days): Ideal for 4K Movies & TV Shows, heavy online gaming, and multiple-device music streaming.
• Diamond (Ksh 12,499 for 30 days): Suitable for 4K Movie & TV Shows, heavy online gaming, and multiple device streaming.

Home Plus Packages

• HOME PLUS 800 (Ksh. 800 for 30 days): Comes with 5GB, 400Min, and 1000SMS.
• HOME PLUS 1800 (Ksh.1,800 for 30 days): Offers 15GB, 1000Min, and 2000SMS.
• HOME PLUS 2700 (Ksh. 2,700 for 30 days): Provides 25GB, 1500Min, and 3000SMS.
• HOME PLUS 4600 (Ksh.4,600 for 30 days): Includes 45GB, 2500Min, and 5000SMS.

Safaricom Business Packages

• Internet For Business 3Mbps (Ksh 4,100 for 30 days): Designed for small offices of 1-10 users with frequent email and light web browsing.
• Internet For Business 5Mbps (Ksh 5,799 for 30 days): For medium offices of 10-20 users with frequent email and light web browsing.
• InternetFor Business 10Mbps (Ksh 15,699 for 30 days): Tailored for medium offices of 20-30 users with frequent email and light web browsing.

SUMMARY:

How to Apply for Safaricom Home Fiber

Applying for Safaricom Home Fiber is easy and convenient. Here's a step-by-step guide:

1. Check for Coverage: First things first, make sure Safaricom Home Fiber is available in your area. You can quickly check this by dialling *400# and selecting the “Are you in my area” option or visiting the Safaricom Home website.

2. Registration Process: Once you’ve confirmed coverage, registering is a breeze. You can either register online on the Safaricom website, visit a Safaricom shop, or simply dial *400# on your mobile phone.

3. Installation: After registering, a Safaricom representative will get in touch to schedule an installation. They'll set up everything you need, including laying the fibre cable and installing your new WiFi router.

4. Choose Your Package: With installation complete, it’s time to pick the package that best suits your needs and budget.

Safaricom Home Fiber Paybill Number and Payment

Paying for your Safaricom Home Fiber package is just as easy as applying. Here are the simple steps:

Here's how you can pay using the Mpesa Paybill number 150501:

• Go to your Mpesa menu.
• Select Lipa Na Mpesa and then Paybill.
• Enter 150501 as the business number.
• Under the account number, key in your Safaricom Home Fiber account number.
• Enter the amount you wish to pay.
• Enter your Mpesa PIN, confirm your details, and send the payment.
• You will receive a confirmation SMS from Safaricom.

To pay using the short USSD code *400#, do the following:

• Dial *400# on your phone.
• Select Manage Your Subscriptions.
• Choose your Fiber package.
• Pick My Existing Account, then Subscription.
• Select Account, confirm the Subscription, and finalize the payment via Mpesa.

To pay Via the Safaricom App:

• If you prefer using an app, the Safaricom Home App has got you covered. It’s available for both Android and iOS users.
• Simply enter your Fiber account number, and the amount, and confirm the payment.

Customer Support and Troubleshooting

Safaricom's commitment to excellent customer service is evident in its efficient support system. Should you encounter any issues with your Safaricom Home Fiber connection, you can reach out to the customer care team via the following channels:

1. Email: safaricomhome@safaricom.co.ke
2. Call: 400
3. Twitter: @SafaricomPLC / @Safaricom_Care

Additional Services and Information

Safaricom Home Fiber isn't just about providing internet. They offer additional services that make your experience even more convenient:

• Home Insurance: Safeguard your home with an insurance option bundled with your fibre subscription. It's like having a safety net for your digital and physical worlds.

• Parental Control: For families, keeping the internet safe for children is crucial. Safaricom offers parental control features, ensuring that the online space is secure for young users.

• App-Based Management: Using the Safaricom Home App, you can track your internet usage, change subscription details, and even manage your home insurance. It's like having a control centre for your internet, right in your pocket.

Ease of Service Termination

If you ever need to discontinue the service, the process is just as simple as the setup. A quick email or call to Safaricom is all it takes to terminate the service. They will even arrange to collect the WiFi router, making the process hassle-free.

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FAQS

What are the different Safaricom Home Fiber packages?

Safaricom offers a variety of Home Fiber packages to meet different needs, including Bronze, Silver, Gold, and Diamond for home users. There are also Home Plus and Business packages for more specific requirements.

How can I apply for Safaricom Home Fiber?

To apply, check if Safaricom Home Fiber covers your area by visiting their website or dialling *400#. Then, register for the service online, at a Safaricom shop, or through your phone. A representative will contact you to schedule the installation.

What is the Safaricom Home Fiber Paybill number?

The Paybill number for Safaricom Home Fiber is 150501. You can use this number to make payments conveniently via M-Pesa.

How can I contact Safaricom Home Fiber customer care?

You can reach Safaricom Home Fiber customer care via email, by calling 400, or through their Twitter handles @SafaricomPLC and @Safaricom_Care.

What should I do if my Safaricom Home Fiber connection has issues?

If you face any issues with your connection, contact Safaricom’s customer care team for troubleshooting and assistance.

How can I check if Safaricom Home Fiber covers my area?

Check the coverage by visiting the Safaricom website or by dialling *400# and following the prompts to see if your area is covered.

Conclusion

As we wrap up our article through the world of Safaricom Home Fiber, it's clear that this service is more than just an internet provider. It’s a gateway to a world of endless possibilities, tailor-made to suit the diverse needs of Kenyans. With a range of packages, easy application and payment processes, and a responsive customer care team, Safaricom Home Fiber stands out as a top choice for anyone looking for stable and fast internet in Kenya. Whether for work, education, or entertainment, Safaricom Home Fiber ensures that you're always connected to what matters most. So, dive into the digital age with Safaricom, and experience the internet like never before!