Zuku Customer Care and Shop Locations in Kenya 2024/2025: Your Ultimate Guide

In today's digital age, staying connected is more crucial than ever, especially in Kenya, where the demand for reliable internet and entertainment services continues to soar. Zuku, a leading fiber internet, satellite TV, and phone services provider, stands at the forefront of meeting these demands. With its comprehensive range of services, Zuku ensures that homes and businesses stay connected and offers various entertainment options to suit every preference. Understanding how to navigate Zuku's customer care network and knowing the locations of Zuku shops across Kenya is essential for current and prospective subscribers. This guide will equip you with all the necessary information regarding Zuku's customer care contact details, payment options, packages, and shop locations for 2024/2025.

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Zuku Customer Care Contact Details

For immediate assistance, Zuku has designated customer support numbers tailored to address your concerns swiftly. Whether it's an issue with your fiber internet connection or satellite TV service, you can reach out to Zuku's customer care through the following numbers:

Headquarters

• Wananchi Group (K) Ltd- ZUKU
• Gateway Business Park, Block E, next to Parkside Towers, Mombasa Road
• P.O BOX 10286-00100, Nairobi

24/7 hour call center

• Zuku line: 0205 205 205 {calls from Zuku landline are free}
• Safaricom: 0719028200 / Airtel: 0732132200

Social Media

• Facebook: Zuku Official
• Twitter: @Zuku_WeCare or @ZukuOfficial
• Instagram: zukufiberkenya

Email Addresses

• Support@zukufiber.co.ke {service related queries}
• Billing@zukufiber.co.ke {billing and payment queries}
• Zukuoffice@zukufiber.co.ke {business support queries}

Zuku Payment Options and Packages

Zuku simplifies the payment process for its services by integrating with popular payment platforms, ensuring subscribers can easily manage their accounts without needing to visit a physical location. Here’s how you can settle your Zuku bills:

M-PESA PayBill Service: 

A convenient option for Zuku Fiber payments is through Safaricom's M-PESA PayBill. Subscribers can use the business number 320320, entering their Zuku account code as the account number for a seamless transaction process​​​​.To pay for Zuku services via M-PESA:

1. Go to your M-PESA menu and select 'Pay Bill'.
2. Enter the business number 320320.
3. Specify your Zuku account number in the format provided.
4. Enter the amount you wish to pay.
5. Confirm the transaction with your M-PESA PIN.

Airtel Money and Equitel:

Besides M-PESA, Zuku also accepts payments through Airtel Money and Equitel, broadening the accessibility for users across different mobile money platforms.

Overview of Zuku Packages

Zuku’s commitment to providing value-driven services is evident in its diverse range of TV and internet packages, designed to meet the needs of every Kenyan home and business.

TV Packages:

From the budget-friendly Zuku Smart Plus package offering access to 81 TV channels at just KES 600 per month, to the Zuku Premium package with 88 TV channels for KES 1,549 per month, there’s something for everyone. The Asian Standalone Package is specially curated for viewers interested in Asian content, priced at KES 1,270 per month​​.

Internet Packages:

Zuku’s internet-only packages start at 10Mbps for KES 2,799 per month, offering high-speed connectivity for basic browsing and streaming. For more demanding users, the 60Mbps package at KES 5,999 per month provides ample bandwidth for heavy usage and multiple devices. The Triple Play packages combine internet, TV, and phone services starting at 10Mbps for KES 2,899 per month, offering a comprehensive solution for home entertainment and connectivity​.

Locations and Working Hours of Zuku Shops

For those who prefer in-person assistance or need to visit a Zuku shop for various services, knowing where to find them and their operating hours is essential. Zuku's commitment to accessibility and convenience for its customers is demonstrated through its strategically located shops across Kenya. These shops offer a range of services, including new subscriptions, package upgrades, payments, and customer support. Here are some notable locations:

(A). NAIROBI.

• Gateway Business Park
• Junction Mall Shop -Ngong Road
• Parklands Shop - Masari Road
• Village Market Mall

(B). MOMBASA.

• Imaara plaza, Dedan Kimathi rd, opp Pandya Hospital
• Customer Service:0205 205 205
• TeleSales:0205 255 255
• Email:mombasasales@zukufiber.co.ke

(C). KISUMU.

• Tuffoam Mall,Ground Floor next to Goodlife

(C). NAKURU.

• Westside Mall, Kenyatta avenue, 1st floor
• Customer Service:0 205 205 205
• Mobile:0732132200 / 0719028200
• Email:support@zukufiber.co.ke

Working Hours

Understanding the working hours of Zuku shops is crucial for planning your visit. Here's a general overview:

• Weekdays and Saturdays: Most Zuku shops operate from early morning till late evening, accommodating the schedules of working customers. For example, shops located in malls typically open from 9:00 AM to 8:00 PM on weekdays and Saturdays​​.
• Sundays and Public Holidays: Zuku recognizes the importance of accessibility on weekends and public holidays, thus shops are usually open from 9:00 AM to 6:00 PM, ensuring customers can access services outside typical working hours​​.

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Frequently Asked Questions

How can I upgrade my Zuku package?

• To upgrade your Zuku package, contact customer care through any of the provided phone numbers or email addresses. Alternatively, you can manage your subscription via the Zuku self-service portal or directly through the customer care social media platforms.

What should I do if I move houses?

• Zuku accommodates moving requests to ensure your services are transferred to your new location. Contact Zuku customer care in advance to schedule the relocation of your services. Be sure to provide your new address and preferred moving date to facilitate a smooth transition.

Can I pay for Zuku services from abroad?

• Yes, you can pay for Zuku services from abroad using international payment platforms that transfer funds to M-PESA. Once the money is in M-PESA, you can follow the standard PayBill payment process to settle your Zuku bills.

What is the best way to contact Zuku for immediate assistance?

• For immediate assistance, calling the Zuku customer care numbers is the most direct approach. However, for non-urgent matters, emailing or reaching out via social media platforms can be equally effective.